Returns & Exchanges
At ProtoArc, we stand behind the quality of our ergonomic peripherals and offer a 30-day risk-free return policy to ensure your complete satisfaction. If you are not entirely happy with your purchase, we are here to assist with a straightforward return or exchange process.
Initiate Your Request
Contact our support team at [email protected] with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).
Prepare Your Package
Securely pack the item in its original packaging, including all cables, dongles, and manuals that were included in the initial shipment.
Ship the Item
Affix the provided shipping label to your package and drop it off at the designated carrier location, ensuring you keep a copy of your tracking number.
Receive Your Refund
Once our warehouse inspects the returned device, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing